Occasionally, our emails get diverted to people's junk or Spam folders, so please always check there first.
Sometimes we find that subscribers have inadvertently pressed the “unsubscribe from this email” button. This is to be found on the daily email just below the Watch Now button in green. It says “Unsubscribe me from this mailing list”. Be careful not to press this button unless you want to stop the daily emails. If you think this may have happened to you, please email us and we can re-subscribe you. PLEASE NOTE, unsubscribing from the daily email does not cancel your subscription. That needs to be done from your account. Please see "What if I decide to cancel" below.
Don’t forget, the email just gives you a link to our website where you watch the videos on our website. You don’t need the email to watch the video, just go to https://andrewrobsonbridgecast.com/app at any time and watch the video there.
Our Help Desk operates Monday to Friday 9am-5pm, and will always endeavour to reply to questions within 24 hours, often much sooner.
We also offer a limited weekend service.
You can view our "Frequently Asked Questions" here, or you can email us at andrewrobsonbridgecast@gmail.com
We are here to help and want all of our subscribers to have a happy experience. If you need help with any aspect of our service, first visit our "Frequently Asked Questions". Often this will resolve most problems quickly and efficiently.
If that doesn’t do the trick, you can email us at andrewrobsonbridgecast@gmail.com, where Lorna, Hannah and Mimi will get back to you as quickly as they can. You can also use the Message button on our website to message us directly. We care a lot about customer relations and are always keen to help solve problems.
