When you join BridgeCast you can choose daily videos or three videos a week (posted on Tuesdays, Thursdays and Saturdays). It is entirely your choice as to how many new videos you want access to each week. The videos are ultimately the same but at a different pace.
PLEASE NOTE, the daily and three a week options are separate channels and there is a gap in timing between the three a week and daily frequency options.
So for example the daily videos will always be ahead of the three a week videos. For example, at the time of writing, the daily intermediates were watching number 331 while the three a week intermediates were watching number 252. It’s important to be aware of this gap before switching as currently we don’t have the technology to avoid this. Sorry but we don’t give refunds for duplication of the videos if you decide to switch from the daily channels to the three a week channels.
The two screenshots below show you the change frequency button. You will find this by following the previous
question above, “How do I change channels?”. You can see the different video numbers (“Current Episode”) each channel is currently streaming before deciding whether to switch.
Our Help Desk operates Monday to Friday 9am-5pm, and will always endeavour to reply to questions within 24 hours, often much sooner.
We also offer a limited weekend service.
You can view our "Frequently Asked Questions" here, or you can email us at andrewrobsonbridgecast@gmail.com
We are here to help and want all of our subscribers to have a happy experience. If you need help with any aspect of our service, first visit our "Frequently Asked Questions". Often this will resolve most problems quickly and efficiently.
If that doesn’t do the trick, you can email us at andrewrobsonbridgecast@gmail.com, where Lorna, Hannah and Mimi will get back to you as quickly as they can. You can also use the Message button on our website to message us directly. We care a lot about customer relations and are always keen to help solve problems.
