We hope you won’t but you can of course cancel at any time. You will continue to receive new videos up until your next payment date but no further payments will be taken.
PLEASE NOTE that after your next billing date, in accordance with BridgeCast terms and conditions, you will no longer have access to the videos. If you want to keep accessing videos, then cancelling won't be suitable for you. Please email us for details of other options on offer at andrewrobsonbridgecast@gmail.com.
To cancel your subscription login to your account at https://andrewrobsonbridgecast.com/app/subscriptions. In the subscriptions function on the left hand side, you will be given the option below:
Click on Cancel Subscription. Please follow the instructions carefully and right to the end of the process. When you have finished, a green banner will pop up on the screen to confirm and you will be sent an email. If you have not received these it may mean you have not completed the process. Please email us and we can check you have done it.
Our Help Desk operates Monday to Friday 9am-5pm, and will always endeavour to reply to questions within 24 hours, often much sooner.
We also offer a limited weekend service.
You can view our "Frequently Asked Questions" here, or you can email us at andrewrobsonbridgecast@gmail.com
We are here to help and want all of our subscribers to have a happy experience. If you need help with any aspect of our service, first visit our "Frequently Asked Questions". Often this will resolve most problems quickly and efficiently.
If that doesn’t do the trick, you can email us at andrewrobsonbridgecast@gmail.com, where Lorna, Hannah and Mimi will get back to you as quickly as they can. You can also use the Message button on our website to message us directly. We care a lot about customer relations and are always keen to help solve problems.
